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FAQ

Which methods of payment does Gecko Covers offer?

Gecko Covers offers you several methods of payment. None of these methods of payment have additional costs.

With Creditcard (Visa, MasterCard, Maestro). You can safely enter your credit card details in our secured SSL procedure. Together with your credit card company, we will ensure the correct processing of your order.

With Paypal. Pay your order simply and fast with your paypal account. Just login and one click on the button ensures a safe transfer of the amount.

With Bank Transfer. After you have ordered, you will receive an email with the bank details you need to transfer the amount of the order. Once we have received the payment, we will automatically ship the order. Please remember that the bank needs a couple of days to process your payment.

What is Buckaroo?

Gecko Covers is a certified partner of Buckaroo. Buckaroo BV is a Payment Service Provider (PSP). As PSP, Buckaroo enables web shops to offer online payment methods in their web shop. This guarantees consumers an easy and safe online payment process.

What is an SSL procedure?

Secure sockets layer (SSL) is a certificate which secures online communication. This certificate makes sure your details are handled with on a secure basis.

I have placed an order, but did not finish the payment process. What should I do?

When you have an account and for a reason you do not finish the payment process, your incomplete order will be listed in your account, enabling you to complete the payment details at a later time.

When you do not have an account and you stop before completing the payment details, you will need to place a new order. Please complete every step in the order process correctly.

What is the status of my order?

When you have an account at Gecko Covers, you can always check the status of your order by logging in on our website. If anything is unclear, please contact our Customer Service department by emailing support@telco-acc.com. Once your order has been shipped, you will always receive a confirmation email.

If you have placed an order without an account, you will receive a confirmation email once the order is shipped. As you do not have an account, you cannot check the status of the order. If you have any questions, please contact us via support@telco-acc.com.

How do I cancel my order?

We will process your order directly after you have ordered. Should anything be incorrect in the order, please contact our Customer Service department by emailing support@telco-acc.com for further assistance.

Do I receive a tracking code?

Yes, you will receive the tracking code. We always ship your order with track & trace; you will receive an email with the tracking information once your package left our warehouse.

I ordered more than one article. Do I receive my order in one package?

When you have ordered more than one article, your order will be shipped as one package. It can be that one of the items you have ordered is temporarily out of stock. Your order will then be sent as soon as all the articles are available, unless you have indicated otherwise. You can do this by sending an email to support@telco-acc.com.

Order and delivery of an article bought from a partner.

It could be that you ordered a Gecko Cover (or accessory) from one of our partners. If you have any questions, complaints or other remarks about this product, we would like to ask you to first contact the partner in question. If this offers no solution, please contact our Customer Service department by emailing support@telco-acc.com.

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