FAQ

Order and Pay

How do I order at Gecko Covers?

It is very easy to order a Gecko Cover or accessory. In just a few steps your order will be ready for shipment.

  • Step 1: Try to obtain as much information about the product as possible. After you made your choice, just click 'add to cart'.
  • Step 2: Check whether the product(s) you have ordered is/are the same as indicated in your shopping cart. Then click 'Proceed to checkout'.
  • Step 3: Fill in your details correctly. Then choose the desired method of payment and shipment. Finally, press 'Place order' . You will receive an email with the confirmation of your order.

Please note, you will also receive an email when your order has been shipped.

Which methods of payment does Gecko Covers offer?

Gecko Covers offers you several methods of payment. None of these methods of payment have additional costs.

With Creditcard (Visa, MasterCard, Maestro). You can safely enter your credit card details in our secured SSL procedure. Together with your credit card company, we will ensure the correct processing of your order.

With Paypal. Pay your order simply and fast with your paypal account. Just login and one click on the button ensures a safe transfer of the amount.

With Bank Transfer. After you have ordered, you will receive an email with the bank details you need to transfer the amount of the order. Once we have received the payment, we will automatically ship the order. Please remember that the bank needs a couple of days to process your payment.

What is Buckaroo?

Gecko Covers is a certified partner of Buckaroo. Buckaroo BV is a Payment Service Provider (PSP). As PSP, Buckaroo enables web shops to offer online payment methods in their web shop. This guarantees consumers an easy and safe online payment process.

What is an SSL procedure?

Secure sockets layer (SSL) is a certificate which secures online communication. This certificate makes sure your details are handled with on a secure basis.

I have placed an order, but did not finish the payment process. What should I do?

When you have an account and for a reason you do not finish the payment process, your incomplete order will be listed in your account, enabling you to complete the payment details at a later time.

When you do not have an account and you stop before completing the payment details, you will need to place a new order. Please complete every step in the order process correctly.

What is the status of my order?

When you have an account at Gecko Covers, you can always check the status of your order by logging in on our website. If anything is unclear, please contact our Customer Service department by emailing info@geckocovers.com. Once your order has been shipped, you will always receive a confirmation email.

If you have placed an order without an account, you will receive a confirmation email once the order is shipped. As you do not have an account, you cannot check the status of the order. If you have any questions, please contact us via info@geckocovers.com.

I want to cancel my order. How can I do this?

We will process your order directly after you have ordered. Should anything be incorrect in the order, please contact our Customer Service department by emailing info@geckocovers.com for further assistance.

Do I receive a tracking code?

We always ship your order with the Dutch company PostNL by regular mail. This means we cannot provide a track and trace number. You can however, choose to have the order sent by registered mail. This costs €6.50 (with DPD within the Netherlands and to Belgium and Germany), €9.50 (rest of Europe) and €16 (world).

I ordered more than one article. Do I receive my order in one package?

When you have ordered more than one article, your order will be shipped as one package. It can be that one of the items you have ordered is temporarily out of stock. Your order will then be sent as soon as all the articles are available, unless you have indicated otherwise. You can do this by sending an email to info@geckocovers.com.

Order and delivery of an article bought from a partner.

It could be that you ordered a Gecko Cover (or accessory) from one of our partners. If you have any questions, complaints or other remarks about this product, we would like to ask you to first contact the partner in question. If this offers no solution, please contact our Customer Service department by emailing info@geckocovers.com.

Delivery

How long does delivery to Europe and the rest of the world take?

Please take a look at this table with indicated shipment times.

How will my order be shipped?

Free shipment goes via PostNL. Registered shipment with DPD or TNT.

Does Gecko Covers ship to P.O. Boxes?

Yes, that is possible.

Is it possible to indicate a different address for the delivery?

Yes, you can provide a different address than your own.

Return shipment

I have received a different product than I ordered. What to do?

Although we process your order with the utmost care, there is always a possibility that you will receive the wrong product. When this happens, please contact our Customer Service department info@geckocovers.com. They will provide you with further instructions.

I have ordered the wrong product. What to do?

When this has happened, please contact our Customer Service department via info@geckocovers.com. We will make sure the correct article is shipped and that you can return the incorrect product(s). 

The product I ordered contains an error and/or is damaged. What to do?

If the Gecko Cover or accessory you received is flawed or damaged, please notify us via info@geckocovers.com. We will try to find a suitable solution.

Do I pay for the return shipment?

When you return a product the shipment costs are to be paid by us. 

What is Gecko Covers' policy regarding refunds?

Please notify our customer service department when the package is sent. We will refund you within 30 days after the package came back to our distribution center.

Delay

The delivery time has passed, but I still have not received my order. What should I do?

In very few cases the delivery can take longer than the period indicated by Gecko Covers. For Dutch customers, if you have not received your order within three working days, please contact our Customer Service department. Customers within Europe should wait five working days after the indication date provided by Gecko Cover and customers in the rest of the world must allow seven days.

Warranty

How long is the warranty period?

The warranty on a Gecko Cover is two years. This is according European guidelines.

And what does it mean?

If you have received a flawed cover, we kindly ask you to contact our customer service. A cover with a production fault will always be replaced with a spotless product. In most cases you can keep the flawed cover. Flaws that occur due to careless use on the side of the consumer do not fall within the warranty we offer.

Disclaimer

Gecko Covers is not responsible for damages of any kind arising out of use, or other defects to your e-reader, tablet, MacBook or other electronic device for which you have bought a Gecko cover or accessory. We don’t give any warranty on damages arising out of use and other defects to your e-reader, tablet, MacBook or other electronic device for which you have bought a Gecko cover or accessory. With a protection cover an e-reader, tablet, MacBook or other (electronic) device is protected against a lot of discomforts. However, Gecko Covers can’t guarantee that an e-reader, tablet, MacBook or other (electronic) device will never get damaged. There are situations in which a protection cover does not suffice to protect an e-reader, tablet, MacBook or other electronic device.

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